Last Updated: 2026.08.04 1. Introduction and Contact Information Welcome to Rembi ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [Your Website URL] (the "Site") or use our services. It applies to all individuals whose personal data we process, particularly those within the European Economic Area (EEA). Data Controller: For the purposes of the GDPR, the data controller is: [Your Company Name] [Your Physical Business Address] [Your Contact Email Address] [Your Phone Number (Optional)] Data Protection Officer (DPO): If you have any questions about this policy or our data practices, you can contact our Data Protection Officer at: [DPO Email Address] 2. Personal Data We Collect We collect several different types of personal data for various purposes. The categories of data we may collect include: Identity Data: This includes first name, last name, username or similar identifier. Contact Data: This includes email address, postal address, and telephone numbers. Financial and Transaction Data: This includes payment card details (processed securely by our third-party payment processor) and details about payments to and from you. Technical Data: This includes your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site. Profile and Usage Data: This includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses, as well as information about how you use our Site and services. Marketing and Communications Data: This includes your preferences in receiving marketing from us and our third parties and your communication preferences. We may also collect Special Categories of Personal Data (e.g., data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation) only if you provide it to us voluntarily and we have your explicit consent to process it. 3. How We Collect Your Personal Data We use different methods to collect data from and about you, including: Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you: Create an account on our Site. Subscribe to our service or publications. Request marketing to be sent to you. Enter a competition, promotion, or survey. Give us feedback or contact us. Automated technologies or interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for further details. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers (like Google), advertising networks, and search information providers . 4. How We Use Your Personal Data and Our Legal Bases We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances, relying on the following legal bases under Article 6 of the GDPR : Purpose/Activity Type of Data Lawful Basis for Processing To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your order/services including: (a) Manage payments, fees, and charges (b) Collect and recover money owed to us (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you, which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) To enable you to partake in a prize draw, competition, or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, and grow our business) To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy) To use data analytics to improve our Site, products/services, marketing, customer relationships, and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Site updated and relevant, to develop our business, and to inform our marketing strategy) To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our products/services and grow our business) Generally, we do not rely on consent as a legal basis for processing your personal data, other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us or by using the "unsubscribe" link in marketing emails. 5. Data Retention We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements . To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. For example: We keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax and legal purposes. We retain Technical and Usage Data for a period of 12 months to analyze trends and improve our service. 6. Data Sharing and International Transfers We may share your personal data with the parties set out below for the purposes set out in section 4: Internal Third Parties: Other companies in our group. External Third Parties: Service providers who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors, and insurers. Payment processors for secure transaction handling. Marketing and analytics providers. HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances. We may transfer your personal data to countries outside the European Economic Area (EEA) . Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA. 7. Your Data Protection Rights Under the GDPR, you have the following rights in relation to your personal data : The right to be informed: You have the right to be informed about the collection and use of your personal data. This Privacy Policy serves this purpose. The right of access: You have the right to request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. The right to rectification: You have the right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. The right to erasure ('right to be forgotten'): You have the right to request the deletion or removal of your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. The right to restrict processing: You have the right to 'block' or suppress the processing of your personal data. When processing is restricted, we are permitted to store the personal data but not process it further. We will retain just enough information about you to ensure that the restriction is respected in the future. The right to data portability: You have the right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. The right to object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes. Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Exercising Your Rights If you wish to exercise any of the rights set out above, please contact us at [Your Contact Email Address]. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. 8. Cookies and Similar Technologies Our Site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. You can find more information about the cookies we use and how to manage them in our separate Cookie Policy. We obtain your consent to the use of non-essential cookies through our cookie consent banner on the first visit to our Site . 9. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR. 10. Changes to This Privacy Policy We keep our Privacy Policy under regular review. This version was last updated on the date at the top of this policy. Historical versions can be obtained by contacting us. We will notify you of any significant changes by email or through a notice on our website.